Customer Support You Can Rely On
NexGen Storage prides itself in delivering world-class customer support. We are committed to providing 24x7 access to professional, knowledgeable, and courteous support engineers. NexGen customers receive:
- Our commitment to deliver the highest level of support and customer satisfaction in the storage industry.
- Support delivered by experienced technical support engineers with years of expertise in storage, networking, and virtualization. We take a holistic approach to your entire environment to ensure that the solution meets your quality of service requirements.
- Support team located at our Louisville, Colorado corporate headquarters, which has direct access to software and hardware development.
- Integrated notification and remote phone-home monitoring capabilities to proactively inform the NexGen support team of system health status and performance.
- Onsite spare parts for fast hardware replacements or next-business-day air shipment of any replaceable component.
- Customer portal for instant updates on support cases as well as access our technical knowledge base.
Need to contact NexGen Support? Let us know how we can help here.