Support

Customer Support You Can Rely On

NexGen Storage prides itself in delivering world-class customer support. We are committed to providing 24x7 access to professional, knowledgeable, and courteous support engineers. NexGen customers receive:

  • Our commitment to deliver the highest level of support and customer satisfaction in the storage industry.
  • Support delivered by experienced technical support engineers with years of expertise in storage, networking, and virtualization. We take a holistic approach to your entire environment to ensure that the solution meets your quality of service requirements.
  • Support team located at our Louisville, Colorado corporate headquarters, which has direct access to software and hardware development.
  • Integrated notification and remote phone-home monitoring capabilities to proactively inform the NexGen support team of system health status and performance.
  • Onsite spare parts for fast hardware replacements or next-business-day air shipment of any replaceable component.
  • Customer portal for instant updates on support cases as well as access our technical knowledge base.

Need to contact NexGen Support? Let us know how we can help here.

Data sheets:

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